imagine IT

As a result of my frustration with the number of commercials on cable TV, we downgraded our service to just the very basic tier. To offset the loss of Turner Classic Movies, American Movie Classics and others, we joined Netflix. While we have been very happy with their service for the 2 years we’ve been members, recent events have moved Netflix to the top of my list of companies that simple ‘get it’:

1. Instead of raising rates (are you reading, Comcast?) they actually dropped our monthly rate by over 5%.
2. Full-screen streaming of selected films. For no extra charge, we can stream up to 17 hours per month.
3. Real person technical support. Forsaking email and other non-personal methods of providing customer support, Netflix recently opened a call center to respond to customer inquiries.